Consumer Complaints for Tourist Accommodation monetary complaints
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Deposits and Cancelations

If your complaint relates to the room rate, deposit, cancelation fees or another aspects of your consumer rights you can contact the fair trading or consumer affairs organisation for the relevant state.

ACT Fair Trading
Tel: (02) 6207 0400
NSW Fair Trading
Tel: 13 32 20
NT Consumer Affairs
Tel: 1800 019 319
QLD Fair Trading
Tel: 13 13 04

SA Consumer and Business Affairs
Tel: (08) 8204 9777
or 13 18 82 (SA country callers only)

TAS Consumer Affairs and Fair Trading
Tel: 1300 654 499
VIC Consumer Affairs Victoria
Tel: 1300 558 181
WA Department of Commerce
Tel: 1300 304 054

Accommodation providers may apply requirements on travelers for the provision of deposits to secure bookings.  These are often the equivalent of 1 nights accommodation but may be up to the full value of the accommodation in seasonal locations particularly.

Similarly, requirements may be placed on the cancelation of bookings and be based on period of notice as well as number of nights.  Essentially the more notice you provide the more likely it will be that you will recover the booking deposit if applied.


Many operators will require full payment of your accommodation on arrival.  This will be at the discretion of the property and/or manager.

Security Deposits

Many operators will require a security deposit for your accommodation on arrival.  This will be at the discretion of the property and or manager.

Photo ID

Some operators will require photo ID on arrival.  This may be required for several reasons including the requirements of OTA's, fraud minimization and of course security.  This will be at the discretion of the property and or manager and will need to comply with privacy legislation.

Terms and Conditions

Most accommodation providers will have terms and conditions in place to ensure a well run and professional service.  These are designed to protect your rights as a guest and the rights of the accommodation providers as well.  As with any service, you should read the terms and conditions as apply to your booking and stay.